Refund and Returns Policy

We want you to be fully satisfied with your purchase. Please read our Refund and Returns Policy carefully before placing an order.

Returns

Due to the nature of our products (food and consumables), we do not accept returns once the products have been delivered, unless the items are damaged, defective, or incorrect.

Returns may be accepted only in the following cases:

  • You received the wrong product

  • The product arrived damaged

  • The product is defective or expired upon delivery

To be eligible for a return, the item must:

  • be unused and unopened

  • be in its original packaging

  • be reported within 48 hours of delivery

Refunds

If your return request is approved, we will issue a refund or replacement, depending on the situation.

Refunds are processed:

  • using the original payment method

  • within 5–10 business days after approval

Please note:

  • Shipping costs are non-refundable

  • Refunds may take additional time depending on your bank or payment provider

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately and provide:

  • your order number

  • clear photos of the product and packaging

This helps us resolve the issue as quickly as possible.

Non-Returnable Items

The following items are non-returnable:

  • opened food products

  • consumables

  • items damaged due to improper storage or handling after delivery

How to Request a Refund or Return

To request a refund or report an issue, please contact us at:
[your email address]

Include your order number and a brief description of the issue.

Additional Information

We reserve the right to refuse returns or refunds that do not meet the conditions outlined above.